Privacy Policy
At Smteon, we are committed to protecting the privacy of our visitors and users. This policy explains how we collect, use, and protect the personal information provided by users through our website.
1. Information We Collect
We collect information voluntarily provided by the user such as name, email address, phone number, country, and payment data when completing a purchase. We also collect indirect technical data such as visited pages, time spent, and the visitor’s location based on IP address, for the purpose of improving the user experience.
2. Methods of Data Collection
We collect data through on-site forms, registration and purchase processes, analytics tools like Google Analytics, and user activity logs within the website.
3. Use of Data
We use the data to provide services and fulfill orders, communicate regarding orders and support, improve the user experience, send newsletters if subscribed, and analyze internal performance.
4. Data Sharing
We do not sell user data to any third party. Some information may be shared with external parties when necessary, such as shipping companies or payment gateways, for the purpose of fulfilling or delivering the order only.
5. Data Storage and Security
Data is stored on secure servers that follow high standards of protection, including encryption, access management, and permission monitoring. This data is accessible only by authorized members of the management team.
6. Data Retention
Some information, like name and email, is retained as long as the account remains active. Data related to orders may be automatically deleted after a long period of inactivity.
7. User Rights
Users have the right to edit their data, such as name, email, phone number, address, and password, through the account page. They may also contact us to request the deletion of their data or to close their account entirely.
8. Cookies and Tracking Technologies
We reserve the full right to modify or update this Privacy Policy at any time without prior notice. In the event of any changes, a clear notice will be displayed at the top of the Privacy Policy page indicating that the policy has been updated. This notice will remain visible for one week from the date of the update. We encourage users to review this page regularly to stay informed about the latest changes.
9. Policy Updates
If the privacy policy is updated, we will display a clear notice on the affected page, with the start date of the updated version clearly stated.
10. Contacting Us
For any inquiries or requests related to privacy, users can contact us through the “Contact Us” page
11. Emergency Measures and Data Breach
In the event of any security breach or data leak, we are committed to notifying affected users within no more than 24 hours, using the email or phone number linked to their account.
12. Platform Commitments to Data Protection Regulations
We strive to align our privacy policies at Smteon with the general principles of global data protection regulations, including the European General Data Protection Regulation (GDPR). We currently implement key aspects of these requirements through our technical infrastructure, and we aim to gradually update our policy to fully comply in the future, in line with the growth and global expansion of our platform.